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8:00am to 5:00pm E.T.
Monday through Friday 

Mailing Address 

Meus Bank, P.O. Box 19050
Syracuse, NY 13209

Lost or Stolen Card 

If your Meus Bank debit card is lost, stolen, or shows suspicious activity, please call 1-800-472-3272 as soon as possible. 

Online Form

Use this secure online message form, and we'll respond to your request within 24 hours on business days.

Note that this online form is distinct from email. Email is not a secure channel; please do not use email to contact us regarding account information or other personal information.

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See our FAQs.

We get it — an online bank is still a fairly new thing. That would leave us with questions, too. Read some common questions (and answers) here.

Get Answers

Or simply contact us.

We may be an online bank, but we're run by real people. Reach out to us and we'll be glad to assist.


Meus Bank, P.O. Box 19050
Syracuse, NY 13209